Frequently Asked Questions
Timeless information for your next luxury timepiece
Are all watches sold by Watches by Andrew authentic?
Yes, every timepiece in our collection is 100% authentic and comes with a certificate of authenticity and the original manufacturer's packaging.
How long does shipping take and is it insured?
We offer complimentary, fully insured express shipping on all orders. Domestic delivery typically takes 2-4 business days, while international shipping takes 5-10 business days.
What is your return policy for luxury watches?
We offer a 30-day return policy for all watches, provided they are in their original, unworn condition with all security tags and protective films intact.
Do your watches come with a warranty?
Every watch purchased from us includes a 2-year international warranty covering the movement and internal components, in addition to any existing manufacturer warranty.
Can I have my watch resized before it is shipped?
Certainly. During checkout, you can provide your wrist measurement in the notes section, and our master horologists will adjust the bracelet to your size free of charge.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm and Klarna to make your purchase more accessible.