Returns & Exchanges
At Watches by Andrew, we stand behind the craftsmanship of our timepieces and offer a 30-day return window for items in their original, unworn condition. We strive to ensure your complete satisfaction with every luxury purchase through a seamless and transparent exchange process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Timepiece
Carefully place the watch in its original presentation box, including all warranty cards, manuals, and protective films to ensure a full refund.
Affix the Shipping Label
Print the prepaid insured shipping label provided via email and securely attach it to the outside of your shipping carton.
Quality Inspection & Refund
Once our horologists verify the condition of the returned piece, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing